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FAQ

  • How to place an order?
    To place an order on our store's website, select a product and then add the product to your shopping cart. There, confirm the products you have selected. Then choose the most convenient form of payment and type of delivery of your order. In the next step, enter your shipping details and confirm your acceptance of the store's terms and conditions. At the end you will see a summary of the total, and when everything agrees, you order the selected products from the homlando.us store
  • How to cancel an order?
    Cancellation of the order is possible when the goods have not been shipped. To cancel an order, please contact the online store support. This can be done by phone at +1 201 410 5921 or by email: contact@homlando.us
  • Can I change my order?
    Of course, it is possible to change the order if the goods have not been shipped. To do this, please contact the e-store support. This can be done by calling +1 201 410 5921 or by email: contact@homlando.us
  • How do I check the status of a placed order?
    If you have placed an order as a logged-in user, its status can be found in the "Your account" section - "Order history". In other cases, you can check the status by contacting the e-store support at +1 201 410 5921 or by email: contact@homlando.us
  • I did not receive an order confirmation. How do I check if it is being processed?
    No confirmation means that the order has not been placed or the payment has failed. In such cases, you should contact the e-store support. This can be done by calling +1 201 410 5921 or by email: contact@homlando.us
  • What is the delivery time for the package?
    The delivery time is specified for each product in the "processing time" field. To this time, 1-2 days should be added for the delivery to be completed by the courier company. In case of ordering several different products, with different processing times, your order may be divided into several deliveries.
  • What is the cost of transporting furniture to the specified address?
    The delivery cost depends on the state to which the furniture needs to be delivered. The delivery cost will be visible after entering the address when placing an order.
  • How to check or change the delivery date?
    If you want to change the delivery date, contact the e-store's customer service by email: contact@homlando.us. The delivery date can only be changed if the order has not been shipped.
  • My order is delayed. How can I check the delivery date?
    If we haven't managed to inform you about it, please contact us by email: contact@homlando.us
  • Is it possible to place an order with delivery abroad?
    Currently, we do not offer the option of shipping outside the United States.
  • Does the delivery price include carrying in?
    The transportation cost does not include carrying the goods into the apartment. Shipments are delivered to the building's door (premises).
  • I received the wrong item. Where and how can I report this?
    We are very sorry for this mistake. Please report the situation to the store's customer service by email: contact@homlando.us. The incorrect goods will be collected at the store's expense. Upon collection, the shipment of the correct product will be arranged.
  • The courier company did not deliver the package. Is it possible to arrange for a redelivery?
    If the package cannot be delivered on the first attempt, the courier will make another attempt to deliver on the next business day. If both delivery attempts fail, the package will be returned to the sender's warehouse. In such a case, it is possible to resend the order. For this purpose, please contact us by email: contact@homlando.us
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